Privacy Policy

This Privacy Policy explains how S Factor, operating the “Colours Counselling” brand at colorscounseling.com (“Website”, “we”, “us”, “our”), collects, uses, stores, and protects your personal information. By using this Website or registering an account, you consent to the practices described in this Policy.

1. Information We Collect

We may collect the following categories of information:

• Account information: username, email address, and phone number provided during registration.
• Booking information: your name, contact number, and preferred session details when you book a consultation by phone or WhatsApp.
• Session content: your five chosen colours and any information you voluntarily share during a counselling session.
• Technical data: IP address, browser type, and pages visited, collected automatically for security and analytics purposes.
• Consent records: if you register on this Website, we record the timestamp, IP address, and version of these policies you agreed to, as proof of consent.

2. How We Use Your Information

• To create and manage your account.
• To schedule, confirm, and conduct your counselling sessions.
• To communicate with you regarding bookings, reminders, or support queries.
• To improve our Website and services.
• To send you promotional updates, where you have not opted out (you may unsubscribe at any time).
• To comply with legal obligations, where applicable.

3. How We Share Your Information

We do not sell your personal information to third parties. We may share limited information with:

• Service providers who help us operate the Website (for example, hosting providers), bound by confidentiality obligations.
• Government or legal authorities, where required by applicable law.

Since payments are currently collected offline and not through an online payment gateway, we do not share your payment details with any third-party payment processor through this Website.

4. Data Storage & Security

Your data is stored on secure servers used by our website hosting provider. We take reasonable technical and organisational measures to protect your information against unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Cookies

This Website may use cookies to improve your browsing experience, remember preferences, and gather analytics. You can control or disable cookies through your browser settings; doing so may affect certain features of the Website.

6. Your Rights

You may contact us at any time to:

• Request a copy of the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your account and associated personal data, subject to any legal retention requirements.
• Withdraw consent for marketing communications.

7. Children’s Privacy

Our Website is not directed at children under 18. Where our Parents & Child counselling program involves a minor, the minor’s information is provided and consented to by their parent or legal guardian, and is used solely for the purpose of that counselling engagement.

8. Third-Party Links

This Website may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices or content of those external sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the “Last Updated” date above.

10. Contact Us

For any privacy-related questions or requests, please contact us using the details below.